Privacy Policy

Welcome to Vendome Kart ("we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy governs the privacy terms of our mobile application ("App") and our website.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the App or website, place an order, or contact us. The personal information we collect may include:

• Personal Details: Name, phone number, email address, and delivery address.
• Account Credentials: Hashed passwords and authentication details.
• Geolocation Information: Real-time location data (if permitted) to calculate delivery fees, locate nearby vendors, and display live order tracking.
• Payment Details: Transaction details necessary to process your purchases securely via our payment partners.

2. How We Use Your Information

We process your personal information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. Specifically, we use your data to:

• Facilitate account creation and logon processes.
• Process and fulfill your orders, deliveries, and payment transactions.
• Send you order confirmations, tracking updates, and administrative communications.
• Enhance and optimize our platform layout and customer service experience.
• Calculate accurate delivery coordinates and ETAs using geolocation.

3. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. This includes sharing data with:

• Vendors: Independent merchants on our platform who prepare your ordered products.
• Drivers: Delivery partners who require your name, phone number, and address to drop off your order.
• Payment Gateways: Secure processors that manage Qatari Riyal (QR) credit card or debit transactions.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no electronic transmission over the internet or information storage technology can be guaranteed 100% secure. You transmit information at your own risk.

5. Your Choices and Account Deletion

You have the right to request access to, correction of, or deletion of your personal data. If you wish to delete your account or any personal details collected, you may do so directly through the App account settings or by emailing our support team at shop@vendomekart.com.

6. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to us:

• Email: shop@vendomekart.com
• WhatsApp Support: +974 3116 1177
• Customer Service: +974 5127 0700